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Hilton Honors Hotel Rewards Program Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
22 Customer Comments & Reviews - see all comments
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Hilton Hotels and Resorts provide a wide range of services that includes bed and breakfast, meeting rooms; conference facilities and world-class dining. Its members can redeem points at more than 4,300 hotels and resorts. Guests can also cash in points for miles and earn points for everyday purchases with the Hilton HHonors American Express and Citi Visa credit cards.

Features and Services                                

With Hilton HHonors rewards program, you can earn points by staying at any Hilton brand property and by making everyday purchases with Hilton HHonor-affiliated credit card. You can cash in your points for room upgrades, free nights, airline or rail miles.

Its hotel benefits are discounted, changeable & refundable that is exclusively available for Hilton HHonor members. A complimentary in-room and lobby standard internet access during stays at Hilton Hotels are also exclusive for its members. You can also check-in, choose your room and customize your stay from your mobile device up to 24 hours in advance.

Using Hilton HHonors Points, you can always have experiences worth sharing. From landmark hotels and helicopter rides, you can use your HHonors Points to immerse yourself in amazing destinations on a one of a kind experience.

Earned Points

Earned Points per Dollar

10

Elite Bonus

16.5

Credit Card Bonus

6 (VISA) 7 (AMEX)

Redeeming Points

Points per Free Night

5,000 - 95,000

Money Spent

$9,500

Credit Card Bonus

$213 - $4,034

Upgrades

Preferred Room

Confirmed Upgrade Rewards

Suites

Amenities

Free Internet

Free Breakfast

Food/Beverage Option

Free Bottled Water

Reservations

Guaranteed Availability

Late Check-Out

BY REQUEST

Hotel Rewards Program at Hilton HHonors

Hilton HHonors Rewards program is highly rewarding, often they have quadruple points promos and have very easy ways to earn points. Its rewards program is a good deal for business and luxury travelers who often travel to major cities in United States, Europe and Asia. Its members can redeem points at more than 4,300 hotels and resorts across 12 different brands in more than 94 countries. Members can earn hotel points and airline miles for the same stay and can book a room using points with no blackout dates.


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22 Customer Comments & Reviews

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austinglfr
4/20/2024
I was a Hilton Diamond member for 10 yrs. before I retired. Since I travel far less, they have dropped my status to Silver. I've realized that their competitors like Marriot offer lifetime status and reward loyalty. My mistake was being loyal to Hilton while they aren't loyal to me. My wife and I still travel about 20 nights a year. We'll be staying at Marriotts moving forward as I continue to be rewarded for a lifetime of loyalty to them.


T
Te
2/9/2024
This program used to be good but today when I tried to use my points with the Hilton cash and points option, the Hilton app took all of my points and then said “ oops! Something went wrong” and it kept my points but did not book my reservation. It then sent me an email congratulating me on using my points! I tried to chat with Hilton support and I tried my Hilton Gold contact phone number but there was “nothing they could do ” and said I “should get the Points back in 7-10 business days”. Long enough so that I would not need to book my hotel stay! It all seemed very scammy and a way to force you to not use your points. Not honest at all.


fstarmark
12/4/2023
I am a Hilton Diamonds member. I was just about to book an Embassy Suits in FL App quoted me $186/night. Went online just to double check, and got the same room for $106. Just googling it paid off. I am upset because I travel a lot and just use the app but have now realized that they don't have my back. I was hoping that I would not have to spend additional time every time I make a reservation to price check them. What a sad state of affairs. DONT USE THE APP WITHOUT PRICE CHECKING.


K
kel
10/31/2023
I was recently told by the front desk lady at Hampton Inn Myrtle Beach Broadway at the Beach that they no longer allow digital check in or choose your room because they are located in Myrtle Beach SC of course that’s one of the perks as a Hilton Honors member. If that’s the case then they should remove that perk from their website under Hilton Honors member benefits.


forsheebrad45
10/25/2023
Prefer over Wyndham anytime great customer service with Hilton Honors program great stays


sheilaguin13
8/25/2023
August 24,2023 DoubleTree byHilton Asheville, North Carolina The front desk worker, Brayan, went above and beyond making my check in, 45 minutes long, digital check in would have avoided his ridiculous questions, however digital was not working. He insisted on calling my family member, that I told him I never call him at work. . He harassed me, a 75 year old woman. We are a Gold member, I couldn't believe my key envelope said they were glad I was there.This is how you show that? Questioning why my room was in another name, same last name as mine. The credit card on file was in my name, I had several forms of identification,


Ann D
6/17/2023
I recently stayed at HAMPTON INN EMPORIA KANSAS and I will definitely be returning! The reason is that your breakfast staff (notably Amanda) is outstanding and deserves notice and compensation as she makes your hotel stand out for hospitality and pride in the Hilton brand. I travel a lot and rarely see this type of dedication anymore. She makes your hotel stand out!


Adam R
5/14/2023
I am so Ticked Off!!!!! I have been a member since 2018, Stay in Hampton Inns 2 times or more each year. Last years they were so apologetic that my account was lost, they updated my account to what stays I was able to remember. most years since 2018 2-3 stays at a Hilton hotel. last stay 5 weeks ago. NO RECORDS FOUND ! Keep your darn rewards ! Spend so much with hope of a room once in a blue moon and what do I get, Your records are lost! wish I could swear on here because there would be alot of F bombs written here. HORRIBLE !!!!!!


herrington.dan
2/24/2023
Horrible service. No such thing as loyalty. Marriott or IHG would be much better choice.


stellainbe
2/6/2023
AWFUL - just learned that my points had expired - without receiving their so-called email notification. Called customer service manager and he actually offered for me to buy our points back - now that's great service, right???? Told him to close our account of 20 years unless he was willing to reinstate our points - account is closed - we will NOT stay at any Hilton property in the future - hope our dissatisfaction was worth it to their future lack of revenues.



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